Privacy Policy

Last updated: 28 July 2026

Glass Decors respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit glassdecors.in, contact us, request a quotation, or purchase our products and services.

1. Who We Are

In this Privacy Policy, “Glass Decors”, “we”, “us”, and “our” refer to Glass Decors, located at No.13, 1st Floor, Gandhi Main Road, Sai Nagar, Porur Garden Phase 1, Vanagaram, Chennai – 600095.

For questions about this Privacy Policy or your personal information, contact:

• Email: contact[@]glassdecors.in

• Phone/WhatsApp: +91 72990 79995

• Address: No.13, 1st Floor, Gandhi Main Road, Sai Nagar, Porur Garden Phase 1, Vanagaram, Chennai – 600095

2. Information We Collect

Depending on how you interact with us, we may collect:

Information You Provide

• Name

• Phone or WhatsApp number

• Email address

• Billing, delivery, or installation address

• Product and service requirements

• Property or project details

• Measurements, drawings, photographs, and design preferences

• Quotation, order, invoice, payment, and transaction information

• Messages, feedback, complaints, and customer-support communications

• GST or business details where required for invoicing

Please do not send unnecessary sensitive personal information through our website or messaging channels.

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect:

• IP address

• Browser, device, and operating-system information

• Referring website

• Pages viewed and time spent on the website

• Approximate location derived from the IP address

• Cookie and similar technology information

• Website error, security, and performance data

Information From Other Sources

We may receive information from payment providers, delivery partners, contractors, advertising platforms, social media services, business directories, or people who refer you to us.

3. Why We Use Your Information

We may use personal information to:

• Respond to enquiries and requests

• Understand your project requirements

• Arrange measurements or site visits

• Prepare and revise quotations

• Process and fulfil orders

• Manufacture customised products

• Coordinate delivery and installation

• Process payments and issue invoices

• Provide warranty and customer support

• Communicate order and service updates

• Maintain business, tax, and accounting records

• Improve our website, products, and services

• Protect our website, customers, staff, and business from fraud or misuse

• Establish, exercise, or defend legal claims

• Comply with applicable laws and official requests

• Send promotional messages where you have consented or where otherwise permitted by law

We will not use your personal information for a new, unrelated purpose without providing appropriate notice or obtaining consent where required.

4. Consent

Where processing is based on consent, we will request consent through a clear affirmative action. You may withdraw your consent at any time by contacting us using the details in this Policy.

Withdrawing consent does not affect processing already lawfully completed. It may, however, prevent us from providing a service that requires the relevant information.

We will provide a reasonably accessible method for withdrawing consent.

5. Marketing Communications

We may send offers, updates, or promotional communications only where permitted by law.

You can stop receiving marketing messages by:

• using the unsubscribe option provided in the message;

• replying with “STOP” where applicable; or

• contacting us at contact[@]glassdecors.in.

You may continue to receive essential communications relating to enquiries, quotations, orders, payments, delivery, installation, warranty, or customer support.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, maintain security, and support analytics or advertising.

Cookies may include:

• Essential cookies: Required for website functionality and security.

• Preference cookies: Remember choices made by visitors.

• Analytics cookies: Help us understand website traffic and performance.

• Advertising cookies: Measure campaigns or show relevant advertisements.

Where required, we will obtain consent before using non-essential cookies. You can also control cookies through your browser settings. Disabling certain cookies may affect website functionality.

If we use non-essential analytics or advertising technologies, further information should be provided through our cookie banner or Cookie Policy.

7. How We Share Information

We may share personal information only where reasonably necessary with:

• Employees and authorised representatives

• Glass processors, fabricators, and suppliers

• Installers, contractors, and site personnel

• Delivery and logistics providers

• Payment gateways, banks, and payment processors

• Accountants, auditors, insurers, and professional advisers

• Website hosting, cloud storage, email, analytics, and technology providers

• Government authorities, regulators, courts, or law-enforcement agencies where required

• A purchaser, successor, or adviser involved in a genuine business sale or restructuring

Service providers are expected to use the information only for the authorised purpose and to apply appropriate safeguards.

We do not sell or rent personal information to third parties.

8. Payment Information

Payments may be processed by banks, payment gateways, UPI providers, or other payment services. These providers may collect and process payment information under their own privacy policies.

We generally do not directly store complete card numbers, CVVs, UPI PINs, or online-banking passwords. Never provide an OTP, PIN, or password to anyone claiming to represent Glass Decors.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• respond to an enquiry;

• complete an order or service;

• provide warranty or after-sales support;

• maintain tax, accounting, and business records;

• resolve disputes;

• prevent fraud; and

• meet legal or regulatory obligations.

Retention periods may differ depending on the information and purpose. When information is no longer required, we will delete, anonymise, or securely dispose of it, subject to technical and legal limitations.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorised access, alteration, disclosure, loss, or misuse.

However, no website, internet transmission, or storage system is completely secure. You should use caution when sending information online and notify us promptly if you suspect unauthorised use of your information.

11. Your Rights

Subject to applicable law, you may have the right to:

• obtain information about the personal data we process;

• request access to your personal information;

• request correction, completion, or updating of inaccurate information;

• request deletion or erasure where continued retention is unnecessary;

• withdraw consent;

• opt out of marketing communications;

• raise a grievance concerning our handling of personal information; and

• nominate another individual to exercise applicable rights in